Synalitica (“Synalitica,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or communicate with us, including by SMS/text message.
By using Synalitica, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
- Name
- Email address
- Phone number
- Account credentials
- Company or brand information
- Social media profile links and campaign-related data you submit
- Customer support requests and communications
- Any other information you voluntarily provide through forms, messages, uploads, or account settings
B. Information Collected Automatically
When you use our website or platform, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring URLs
- Pages viewed
- Access times
- Usage activity within the platform
C. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar technologies to support site functionality, improve user experience, analyze performance, and maintain account sessions.
2. How We Use Information
We may use the information we collect to:
- Provide, operate, and maintain the Synalitica platform
- Create and manage user accounts
- Support campaign management features
- Process and respond to customer service inquiries
- Send service-related notifications and administrative communications
- Enable two-way communication regarding account support and campaign management
- Validate and process user-submitted social profile links and related requests
- Improve platform functionality, security, and performance
- Monitor, detect, and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations and enforce our agreements
3. SMS / Text Messaging Privacy
If you provide your mobile number and opt in to receive text messages from Synalitica, we may send you customer care, account-related, and service-related text messages, including messages related to account support, campaign updates, and social link submission or verification.
SMS Disclosures
- Message frequency may vary depending on your account activity, support requests, and ongoing service interactions.
- Message and data rates may apply depending on your mobile carrier plan.
- You can reply STOP at any time to opt out of future text messages.
- You can reply HELP for assistance.
Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors, platform providers, or service partners who help us deliver messaging services and who are bound to use such information only to support Synalitica’s operational and service functions.
4. How We Share Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- With service providers that help us operate our website, platform, analytics, hosting, communications, and support systems
- With vendors that help us deliver SMS, email, or platform functionality
- When required by law, subpoena, court order, or legal process
- To protect our rights, users, systems, or property
- In connection with a merger, acquisition, financing, restructuring, or sale of assets
5. Data Retention
We retain personal information for as long as reasonably necessary to:
- provide our services,
- maintain business records,
- resolve disputes,
- enforce agreements,
- comply with legal obligations,
- and support legitimate business operations.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices
You may:
- Update or correct certain account information by contacting us or through your account settings
- Opt out of SMS messages by replying STOP
- Request help regarding SMS by replying HELP
- Disable cookies through your browser settings, though some site features may not function properly
8. Third-Party Services and Links
Our platform may integrate with or link to third-party services, including social media platforms and analytics providers. We are not responsible for the privacy practices of third-party websites, services, or platforms.
9. Children’s Privacy
Synalitica is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. Continued use of the services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Synalitica
Email: support@synalitica.com
Website: https://synalitica.com